How to Install: Messaging for Telegram

by DataFox Labs Team

Engage with your Telegram™ users via Zendesk Suite (Sunshine Conversations). Unleash the full Zendesk power - with omnichannel routing, macros, triggers, ticket assignments and so much more!

Follow the steps below to proceed:

1. Install Messaging for Telegram App

2. Launch the app in the Zendesk Navigation Bar

   

3. Create a new conversations API and copy the App ID, Key ID and Secret key

   

   

4. Return to the Messaging for Telegram app and enter the conversation API details

   

5. Proceed to login to your Telegram account and create Bot via @BotFather

   

   

6. When you have successfully created a bot, BotFather displays a “Done! Congratulations on your new bot...” message including a token (you may reuse an existing token).

   

7. Paste the bot token in the Messaging for Telegram App

   

8. Click connect and the integration will be completed.