How to use: Ticket Deleter App
The Ticket Deleter app is one of many Datafox Labs apps for Zendesk. Here you'll learn the basics of how the app can help you tackle use cases like GDPR, deletion policy and much more.
First, launch the Ticket Deleter app in the sidebar.
You can filter tickets for deletion by status, creation or update date, tags, or subject. Use compound tags to refine your search, and
! to negate a tag when filtering tickets.
Follow the steps to filter tickets you want to delete. Once done, fetch the tickets and select the tickets you want to delete and confirm.
By default, the app performs a soft delete on selected tickets, giving you a 30-day window to restore accidentally deleted items. After 30 days, soft-deleted tickets are permanently deleted. Alternatively, you can choose to delete tickets permanently right away by selecting the option.
Done! It's that simple!